Australian Masters Games : Registration FAQ's

Registration Information- Adelaide 2019

Please use the interactive menu below to find the information you are looking for.

 

How can I register into the Games?

How can I login to my existing account?

How can I change or reset my password?

What are the payment options available to me through the registration system?

Can I make changes to my registration?

Can I enter more than one person at a time?

I am no longer able to attend the 17th Australian Masters Games. How do I withdraw from the event?

Can I get a refund?

Can I transfer my registration fees to another person?

Where can I find a copy of my confirmation email and/or payment invoice?

How do I register for doubles when my partner is not yet registered?

How do I create a team or enter in an existing team?

Can I still register without a team?

Can I register for a doubles or triples event without a partner/s?

How do I get my Games Accreditation and Games Kit Bag?

 

How can I register into the Games?

The only way to register is via our online registration system. You can access the 17th Australian Masters Games registration system by clicking here.

If you do not have a computer, or require further assistance, please contact our registration team via email: amg.rego@unisport.com.au.

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How can I login to my existing account?

If you have previously participated in the Australian Masters Games (Geelong 2013, Adelaide 2011/2015 and/or Tasmania 2017) you will most likely already have an account with us. In order to login to your account, you will simply need to enter the email address and password used when you last registered.

If you have changed your email address since last participating, please email your new address to amg.rego@unisport.com.au. Our registrations team will update this on the system for you.

Important Note: Please do not continue to create a new account if the system identifies that you already have an existing account. If you are unsure what to do, please email amg.rego@unisport.com.au.

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How can I change or reset my password?

If you can't log into the registration system and need to reset your password click the "Forgot your password?" link available to you on the Login or Create Account page.

If you simply wish to update your password, you can do this via the MyMastersGames portal.

Please Note: your password will need to be at least 6 characters in length and contain at least one upper case letter and one number. Your new password will not save if it does not meet these criteria.

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What are the payment options available to me through the registration system?


Payment method for online entries is credit or debit card (Visa/Mastercard). If you do not have a credit or debit card, Australia Post provides a prepaid card service. Please visit your nearest Post Office or the Australia Post website for further details.

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Can I make changes to my registration?

Yes, however the changes that can be made by participants themselves are limited.

Participants have the ability to update personal information and/or register into additional sports/events via the MyMastersGames portal.

All other changes, including withdrawing from a sport, swapping events, changing from one division to another, and/or updating race information (e.g. time/distance) will need to be made by the AMG registration team. Please email amg.rego@unisport.com.au detailing your request.

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Can I enter more than one person at a time?

Each participant must complete their own online registration. At the end of the registration process you can select to “add another person”, however this functionality is available to new registrations only (i.e. the person you are trying to register does not have an existing account with AMG). You can add as many people as you wish, making sure that all entry details are correct before proceeding to the checkout. Please make sure that you carefully check the summary page before making your payment.

If the person you are trying to register already has an existing account and/or shares the same email address you will need to run through the registration process separately (i.e. register and make payment for the first participant, then register and make payment for the second participant). The benefit of registering separately is that the system will automatically pre-populate the participants pre-existing details.

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I am no longer able to attend the 17th Australian Masters Games. How do I withdraw from the event?

Please email amg.rego@unisport.com.au notifying us of your withdrawal.

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Can I get a refund?

Request for refund may be considered at the discretion of the Organiser for instances of personal injury, illness or family caring responsibilities. For further information please refer to our refund policy.

Please note the refund application close date: 5.00pm Monday 2 September 2019.

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Can I transfer my registration fees to another person?

Yes. For further information please refer to our refund policy.

Please note the registration transfer close date: 5.00pm Monday 2 September 2019.

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Where can I find a copy of my confirmation email and/or payment invoice?

Participants can access a copy of their confirmation email and/or payment via the MyMastersGames portal. To view or print your confirmation email please select ‘My Registrations’. To view or print your invoice receipt please select ‘Invoice History’.

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How do I register for doubles when my partner is not yet registered?

Please refer to the Doubles Guide for assistance.

How do I create a team or enter in an existing team?

Please refer to the Team Registration Guide for assistance.

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Can I still register without a team?

Yes, you are still able to register for any team event in the Australian Masters Games. When registering, at the team selection phase, select “I'm not part of a Team, please place me in a Team.” The Sport convenor will endeavour to find you a suitable team.

If you would like to find a team in advance you can look on our Bulletin Board.

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Can I register for a doubles or triples event without a partner/s?

Yes, you are still able to register for any team event in the Australian Masters Games. When registering, at the event selection phase, select "I don’t have a partner” for doubles/triples events. The Sport convenor will endeavour to find you a suitable partner.

If you would like to find a partner in advance you can look on our Bulletin Board.

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How do I get my Games Accreditation and Games Kit Bag?

Games accreditation and Games kit bags will be available from the Games Village in the Adelaide Convention Centre, North Terrace, Adelaide. Collection of these is between Thursday 3 to Saturday 12 October, remember though you need to pick up your accreditation before you begin to play or attend social functions. Times for collection will be announced soon.

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